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Terms & conditions of business

1. Definitions

  1. ‘Seller’ means Langstaff Design Limited. (Company number 16018048 with a registered office at 48 King Street, King’s Lynn, United Kingdom, PE30 1HE.)
  2. ‘Buyer’ means a person or company who places an order or accepts an offer of the seller to purchase or supply of any goods.
  3. ‘Goods’ means products or services supplied or provided by the seller.
  4. ‘Quote’ means price and specification. This can either be a fixed price Quotation or a variable price Estimate.

2. Relationship

  1. The Buyer engages the Seller Langstaff Design Limited to provide the products and services specified in these terms and conditions and attached specification and quote.
  2. No term during this agreement or course of dealings between the parties shall operate to make Langstaff Design Limited and employee or agent of the Buyer.
  3. Neither party shall assign any of their rights, liabilities or obligations arising under this agreement without prior written consent of the other party.

3. The Buyer’s Obligations

  1. The Buyer shall be responsible for the correct issue of dimensions or drawings they or someone acting on their behalf provide, including but not limited to architects and designers. Where these details are incorrect, the Buyer shall bear the expense for rectification.
  2. Our design and planning sessions are for you only and no-one else is allowed to participate, without our prior agreement. Many of our clients work with interior designers in relation to their project, but we will always need you (not your designer, or any other person) to sign-off on the plans and designs which we create for you, including where we have incorporated elements requested by your interior designer on your behalf.
  3. The Buyer shall provide the Seller with full access to the site to carry out their work and will ensure the site is safe and secure.
  4. Unless otherwise specified, the Buyer shall take full responsibility for the unavoidable re-decoration and tidying of any walls, floors or ceilings which may have become marked as part of the project installation. The Seller shall take responsibility for careless, accidental or negligent damage.
  5. Should the Seller store materials, furniture or fittings onsite, it is the Buyer’s responsibility to insure against theft and/or damage. Missing, lost, stolen or damaged items will be paid for by the Buyer in full.
  6. The Buyer is responsible for obtaining any permissions, licenses or official approvals for any works carried out by the Seller. This may include but is not limited to planning permission, building regulations approval, the correct insurances etc.)
  7. The Buyer shall be responsible for meeting all legal criteria including but not limited to Building Regulations etc. Any design or specification provided by the Seller is done so at the request of the Buyer and therefore shall accept no responsibility for designs and products which do not meet regulations or permissions.
  8. Clause 3.g above shall survive termination of this contract.

4. Product Information

  1. General
      1. All key product details will be provided to you in writing. Product and product packaging images are for illustrative purposes only. When working with natural materials, there will inevitably be variances in colour and size and in other respects (see below for further information) and we are not responsible for these variables unless the products are faulty.
      2. The images of products on our website, plus in any renders or technical drawing or designs which we provide to you are for illustrative purposes only. While we strive to represent colours accurately, the actual colour and finish may vary due to your device and screen settings, lighting, substrate, and other variables. Where available, we recommend using our samples in your home to give a clearer indication of the actual colour in your premises. You can also visit our showroom to get a clear understanding of our products.
      3. All works undertaken by us can react differently; we therefore assume a + / – 2 millimetre margin for error per cut. This can mean that unforeseen variations in the product may result in minor breakouts or machine marks.
  2. Additional Information – Natural Products (Timber, Stone, Worktops)
      1. Timber and natural stone products (including worktops) inherently vary in grain, pattern, and colour. Whilst we go to great lengths to colour match as much as possible, we cannot guarantee any replication of colour and grain pattern from piece to piece.
      2. Natural products can react differently when cut due to natural variations in density and hardness. Given this:
        1. end grain is naturally prone to movement with atmospheric changes, causing potential dimension changes of up to ±1.5% and occasional small cracks, including along glue lines – these are not manufacturing faults.
        2. where a design incorporates cut-outs leaving narrow worktop sections, these may crack despite our best efforts, as this can sometimes be unavoidable due to the nature of the material,
        3. where any of the above happens we may, at our discretion, modify or amend any cutouts or sizes and/or use wax or fillers to repair such cosmetic imperfections. As a consequence, we will take all reasonable steps to avoid any cosmetic imperfections of this kind, but we cannot guarantee that there will be no cosmetic imperfections.
        4. We take great pride in the hand-finished nature of our products. Due to the bespoke manufacturing process and the use of natural materials, minor variations or characteristics may occur. In accordance with industry standards, any surface blemish that is not visible to the naked eye when viewed from a distance of one meter under natural North Light (normal daylight) shall be considered acceptable and within the contract specification.
      3. Natural products (e.g. marble, stone, granite) and manufactured stones (e.g. quartz, ceramic) may exhibit colour variations, imperfections and sizes from any samples presented
      4. Natural products (e.g. marble, stone, and granite), along with manufactured stones (e.g. quartz and ceramic) often inherently exhibit colour variations, sizes, and unique imperfections. These differences are a natural part of their composition and manufacturing process and so the end product may vary from any samples provided.
      5. Where you are purchasing a fabricated worktop (e.g. made from quartz, stone, or similar), to create your worktop, we must template the worktop at your site to ensure the final product will fit. You agree that:
        1. you will contact us at least four weeks in advance of your requested worktop templating date to book a templating visit.
        2. you will only contact us to book your templating date when the project is ready for templating in accordance with the Worksurface Preparation Checklist that we provide to you.
        3. you will pay us a rescheduling fee if: (i) we attend the templating appointment and either we cannot access the property or it has not been properly prepared as requested; or (ii) you ask to reschedule the templating visit with less than 3 working days’ notice of the appointment time.
        4. you will ensure that there is a decision-maker on site during our installation work to discuss join positions, appliance positions, and to answer any other questions.
  3. Additional Information – Paint
      1. Exact colour matches cannot be guaranteed and you can get the best idea of colour accuracy by requesting a physical sample from us or by coming into our showroom to view samples. Please note that paint colours may vary depending on the base material, primer, and application method used.
      2. We cannot guarantee that any paint ordered in different orders will be exactly the same from one order to another, due to slight variations in dye lots and age of orders.
  4. Additional Information – Third Party Products
      1. If you request that we purchase products (e.g. fabricated worktops, white goods or appliances, such as sinks, taps, hoods, etc) from third parties on your behalf, you acknowledge and agree that such purchases are subject to the third party’s terms of sale.
      2. Where we agree to buy third party products on your behalf, this is separate to the sale of our own products and services to you. This might mean a different delivery time applies to the delivery of our products compared with any third party products.
      3. Once your third party products order is confirmed and the deposit paid, we will order these from the manufacturer or supplier and provide you with an estimated delivery date. If this date is not materially different to our own estimated delivery timelines, we will let you know as soon as possible.
      4. We are not liable for any delivery delays by the third party manufacturer/supplier. If delays occur, we will do our best to assist, including offering a suitable alternative.
      5. It is your responsibility to follow all instructions, including any installation, safety, maintenance or usage information provided by the seller/manufacturer of the products.

5. General

  1. All quotes and sales placed with the Seller are bound by these terms and conditions of business. The liability of the Seller shall not be extended by any oral agreement expressed or implied between the Buyer and the Seller.
  2. Customers are not permitted into the workshop at any time during the day unless accompanied in a pre-arranged meeting.
  3. Samples of finishes and materials may be available. To be sure of the correct finish it is recommended that the Buyer view a sample to approve before ordering therefore the Seller shall not be held responsible for any product deemed sub-standard, incorrect or inappropriate. There may be minor differences between a sample and the finished product due to different batches or manufacturing times.
  4. The Seller reserves the right to subcontract or assign any part of its rights or obligations arising under this contract without obtaining the Buyer’s consent.
  5. Failure or neglect by the Seller to enforce at any time any of these Terms and Conditions of sale shall not be a waiver to the Seller’s rights and it shall not affect the validity of the whole or part of these Terms and Conditions or prejudice the Seller’s right to take subsequent action.
  6. All designs, drawings and other technical information relating to the goods shall remain the Seller’s property under copyright law and must not be shared, used or distributed without prior consent from the Seller.

6. Quotes & Prices

  1. The Seller shall provide the client an estimate or quotation (Quote) for the services to be provided which shall set out (but not limited to) the following:
      1. The cost for the works including labour and materials. In the case of an Estimate, these costs are only guide and may vary, in the case of a quotation, these costs will be fixed.
      2. The design specification with materials, finishes and appliances with associated costs.
      3. The estimate or quotation shall be attached to this contract and the terms and conditions of business. Where the Buyer accepts the estimate or quotation they will be deemed to have accepted this contract and the Seller’s terms and conditions of business.
  2. Products supplied or manufactured by a 3rd party are subject to the manufacturers or suppliers stock and are not guaranteed available.
  3. The Seller strongly recommends that all correspondence between the Buyer and the Seller is made in writing. The Buyer takes full responsibility for omissions and errors arising from verbal communication.
  4. It is the sole responsibility of the Buyer to ensure the order details are correct. The Seller will not be liable for errors and omissions on any paperwork once the order has been paid or agreed either verbally or in writing.
  5. The Seller reserves the right to cancel any order or refuse a sale without notice or explanation.
  6. If the Buyer cancels an order at any point after payment, a refund will not be issued.
  7. Quotations are valid for 30 days only after which time a revised quote may be issued.
  8. Design changes after the final design sign off may be subject to additional fees. Any costs in labour or materials which are no longer required as a result of any change will be charged in full.
  9. The work by the Seller will be based on the quote and paperwork given. It is the responsibility of the Buyer to ensure any mistakes by either party are noted immediately.

7. Ordering & Payments

  1. An order is considered contractual and binding at time of commission by writing, verbal or otherwise, at which point processing and manufacturing will commence.
  2. The contract price is set out in the quotation. The Buyer agrees to the following:
      1. To pay the balance of an invoice within 2 working days.
      2. Not to withhold any sums due to Langstaff Design Limited.
      3. To pay Langstaff Design Limited the rate of 8% per annum over the bank of England base rate on invoices not settled within accordance with section 8.2.1 above.
      4. To pay Langstaff Design Limited costs or expenses incurred in recovering payment from the Buyer where the Buyer has failed to make payment in accordance with these terms and conditions.
  3. The intervals in which payment should be made are set out in the quote and financial specification within the quote.
  4. Langstaff Design Limited may vary the contract price from the amount set out in the quote where they have provided services which are different or in addition to those set out in the quote either at the specific request of the Buyer or because they have been required to carry out work which was not anticipated at the time of quote, or because of market fluctuations in the price of materials. This will be recorded on the project financial statement.
  5. All goods and services remain the property of the Seller until payment is received in full.
  6. All prices and offers are correct at time of going to press but subject to change without notice to the Buyer. E&OE.
  7. Any payments made will not be eligible for any refund once the order has been processed. Any payments made to Langstaff Design Limited are non-transferable.

8. Services & Timescales

  1. Langstaff Design Limited will provide the services to the Buyer as set out in the specification and quote.
  2. The services specified will be provided to the Buyer to the time frame set out in the provisional schedule.
  3. Delivery dates, installation dates and time frames given are to be used as a guide. Langstaff Design Limited cannot guarantee the services will be performed within the timeframes set. Langstaff Design Limited shall not be responsible for any losses incurred following a delay in providing the services in the quote.
  4. Langstaff Design Limited will do all it can to react to schedule adjustment at the request of the Buyer should the need arise but when an adjustment cannot be authorised by the Seller, the Buyer agrees to cover the 3rd party storage costs for the project including transport costs, storage fees, insurance and associated costs.

9. Deliveries, Property & Rights

  1. Goods will not be delivered or collected until payment has been made in full.
  2. The title of ownership or property rights shall remain with the Seller until the Buyer has made payment in full and in accordance with these terms and conditions.
  3. A delivery note may be signed by the Buyer upon delivery to state that everything is correct, present and of satisfactory quality.
  4. The Buyer is responsible for checking all goods for damage and/or missing or incorrect items. The Buyer must report any missing items at point of delivery on the delivery document. Damaged or incorrect items must be notified to the Seller in writing within 24 hours of receipt of delivery. All damaged, missing or incorrect items are subject to Clause 12 in the Seller’s terms and conditions.
  5. The Seller may opt to put the project into storage when adjusting the production, delivery and/or installation schedule is not possible. If the Buyer is unable to accept delivery of a project as per the original installation schedule, then a project will need to be put into storage. The Buyer will pay for all storage fees, insurance and transport including labour to and from the storage location.
  6. The Seller does not guarantee delivery times and product availability. Any suggested dates are estimated only.
  7. Where the Seller has to simply deliver the goods and not install anything, the Buyer must sign off the delivery as being correct and free from fault. Should any defects or shortages be apparent, the Buyer must notify the Seller within 24 hours. Failure to do so may invalidate any refund, repair or replacement required.
  8. The risk and responsibility for goods, services and performance of service shall pass to the Buyer upon delivery to site or at the point of the goods or products leaving the workshop should a 3rd party undertake the collection or delivery.
  9. The Buyer shall take full responsibility for the safe storage and security of every product delivered to site even if they have not signed a delivery note. Any damage or loss shall be the sole responsibility of the Buyer.

10. Limitation of Liability

  1. The Seller shall not be liable to the Buyer whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or any indirect or consequential loss arising under or in connection with the contract (including any losses that may arising from the Seller deliberate personal repudiatory breach of the contract)
  2. Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent committed by law, excluded from the contract.
  3. This Clause 12 shall survive termination of the contract.

11. Termination

  1. This agreement shall continue until the services (or mutually agreed addition, variation or extension) have been provided or until terminated in accordance to the below.
  2. Without prejudice to the above the employment of the Seller under this agreement may be terminated immediately where any of the following circumstances arise:
      1. The buyer commits a serious breach or persistent breaches of this agreement including but not limited to the non-performance, neglect or default of any of their duties as outlined herein (including a failure on the part of the client to make payment within the agreed timescales) and after notice of this breach has been given to the defaulting party it remains remedied and unrectified 7 days after such notice.
      2. The buyer commits a breach of this agreement which cannot be remedied.
      3. Either party becomes insolvent or enters into a CVA or IVA or ceases to carry on the whole or substantially the whole of its business.
  3. Upon termination of this contract the Buyer shall pay to the Seller, such sums as may represent work carried out to date including expenses incurred.
  4. Any right to terminate the employment of the Seller shall be without prejudice to any accrued rights or liabilities arising out of this agreement which are in existence at the date of termination.

12. Disclaimers

  1. The Seller shall not be responsible to the Buyer or any 3rd parties for any loss of profit or indirect or consequential economic damage or loss, however caused, whether as a result of negligence, misrepresentation, breach of contract or otherwise.
  2. Nothing in the foregoing shall be read as restricting or limiting in any way the Seller’s liability for death or personal injury.

13. Indemnity

  1. The Buyer shall indemnify the Seller against any loss or damage which results from the Buyer’s breach of this agreement or failure to abide by any of its terms.

14. Force Majeure

  1. The seller shall not be liable for any delay or failure in performing its obligations or duties under this agreement which results from circumstances outside their reasonable control including but not limited to acts of god, industrial action, war, fire, threat from terrorism, civil disturbance, break down of plant of machinery or shortage of raw materials, 3rd party products or supplies.

15. Warranty of Contractual Capacity

  1. General
      1. Our warranties and any applicable third party warranties apply to the person(s) who purchased the products from us. They are not transferable to any other person.
  2. Our products
    1. We reserve the right to repair or replace the item, at our discretion. You agree that we may visit your premises to inspect any potential fault and either remove the item for repair or carry out remedial work at the premises, as we deem appropriate.
      1. Where the repair under the warranty would involve excessive cost disproportionate to the cost of the item we have (entirely at our discretion) the option to refund that item.
  3. Exclusions from our products warranty
    Our warranty does not cover any issues arising from:

      1. Your negligence or misuse of the product.
      2. Your failure to store, install (this includes using any recommended finishing oil for worktops), use or maintain the products in accordance with our instructions.
      3. Your alteration or repair of the product other than in accordance with our instructions.
      4. You moving or relocating the product from the area where it was designed to be used (e.g. we supply products for your kitchen, you move some of them into another room).
      5. Normal wear and tear resulting from typical usage of the product in a private, domestic setting. This includes degradation of colour, which may occur over time due to fair wear and tear.
      6. Damage caused by you or by a third party.
      7. Damage caused by events outside of our reasonable control;
      8. Damage due to non-domestic or public usage;
      9. Damage or degradation to any glass.
      10. Liability for third-party products not manufactured by us (see next section, below).
  4. Third party products
      1. We will pass on any third party warranties relating to such purchases to you. It is your responsibility to register your warranty with the third party manufacturer (where applicable. You acknowledge and accept that we do not provide any additional warranties in relation to such third party products.
  5. Non-UK orders
      1. Any replacements will be parts only.
      2. Replacements will be made available for collection, with shipping the responsibility of the Customer.
      3. This includes orders whose original delivery was arranged by us
  6. We may ask you to provide evidence of purchase, to confirm that the warranty period still applies and to return the product to us. When you contact us, we will explain how to return the items to us and we will cover the costs of this, provided our instructions about the return are followed. If we repair or replace a product through the warranty process this does not extend or renew the warranty period and your warranty continues to run from the original date of purchase.
  7. If you have purchased the product in connection with running a business, this warranty does not apply to you and please refer instead to the terms of sale agreed between your business and us.
  8. If you think there is something wrong with your product, please contact our Customer Service Team using the contact details in the Contact Information section above.
  9. Both parties and the signatories to this agreement warrant that they’re authorised and permitted to enter into this agreement and have obtained necessary permissions and approvals.

16. Returns

  1. Bespoke/made to order products cannot be returned because you have changed your mind.
  2. For help with returns, please contact our Customer Service Team by using the contact details provided below.
  3. We recommend you obtain proof of postage as evidence that you have returned the product(s) to us. IF you don’t do this and the products are not received or they are not received within a reasonable time we won’t refund you the price you paid for them.

17. Delays

  1. A provisional booked schedule will be issued upon receipt of cleared funds of the commissioning deposit. This will normally be set out in line with your desired installation slot, whether that is a preferred time of the year or to suit a building schedule, Langstaff will endeavour to meet your requirements, alongside our own schedule of projects. The availability of dates is subject to our own schedule of works so we will always try and accommodate as close as possible to the requested installation slot.
  2. As with any individual commissioned project of a bespoke nature, the initial meeting and design process can begin anywhere from 6 months to 36 months or more from the installation, especially with build work involved, and having a set-in-stone installation date so early on is very difficult to ascertain due to the unexpected delays which can happen on site/during the finalisation process.
  3. We use the provisional schedule as a guide to work towards up until 8 weeks prior to the installation date given on this schedule. Once we are within this 8 week period, the date becomes confirmed officially. Therefore within this period, should there be any delays in the installation slot, Langstaff cannot guarantee the requested delay can be met due to the imminence of the original agreed date. Langstaff will always endeavour to meet the delay request and if feasible, then we most certainly will, but Langstaff cannot guarantee this and it may mean that the installation slot will have to fall in line with our own schedule at the next available opportunity.

18. Storage

  1. Should the project in question need to be delayed, Langstaff will charge the client a storage fee of £10 + VAT per cabinet per week. Please note that while the Seller will use reasonable endeavours to store the items carefully, you acknowledge that such storage may be in unheated conditions and that, given timber is a natural product, some movement may occur over time. The Seller will not be liable for any such movement or natural changes to the product.

19. Marketing & Photography

  1. If you grant us permission to photograph or video your project in your home, you agree that the copyright for all such media belongs exclusively to us. You hereby grant us an irrevocable, royalty-free right to use these images and videos for any purpose, including marketing, social media, and promotional materials, without further notice or compensation.

20. Whole Agreement, Governing Law, Severability & Miscellaneous Provisions

  1. This document constitutes the entirety of the agreement between the parties. It supersedes any prior representations which may have been made, whether orally or in writing. Any modification to this agreement must be done so in writing and signed by both parties.
  2. This agreement shall be governed by the Law of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.
  3. All clauses, sub clauses and parts thereof shall be severable and shall be read and construed independently. Should any arise of this agreement be found invalid, this shall not affect the validity of enforceability of any other provision or of this agreement as a whole.
  4. All terms, conditions and covenants contained in this agreement shall bind parties and their heirs, legal representatives, successors to title and permitted assignees.
  5. Nothing in these terms and conditions shall incur any rights on a third party and no third party may enforce any provision of this contract under the Contracts (Rights of Third Parties) Act.
  6. The Failure by either party to enforce any provision of this agreement shall not be deemed a waiver or limitation of that party’s right to subsequently compel and require strict compliance with every provision of this agreement.

21. Privacy & Cookies Policy

  1. This policy explains how Langstaff Design Limited (“We”, “Us”, “Our”) uses cookies and processes personal data through our website and business operations. By using our services, you understand that your personal information will be handled as described below.
  2. Interpretation and Definitions
      1. Company: Langstaff Design Limited. Registered in England and Wales (Company No. 16018048). Registered office: 48 King Street, King’s Lynn, Norfolk, PE30 1HE.
      2. Website: Refers to the Langstaff Design digital presence and any subdomains.
      3. You: The individual or company accessing our services or website.
  3. How We Use Your Personal Data
      1. We process your data under specific legal bases defined by the UK GDPR:
        1. Usage Data: Includes your IP address, browser type, and website navigation paths. This is collected via analytics to monitor and improve our website. Legal Basis: Legitimate Interests (improving our business).
        2. Account & Profile Data: Includes your name, email, and address. This is used to provide our services and communicate with you. Legal Basis: Performance of a Contract.
        3. Enquiry Data: Information you submit regarding a project (dimensions, preferences, contact details). Legal Basis: Taking steps at your request prior to entering into a contract.
      2. Transaction & Order Data: Includes contact details, billing/shipping addresses, and specific joinery specifications. We retain this to manufacture your products and handle future warranty claims. Legal Basis: Performance of a Contract and Legitimate Interests (warranty management).
      3. Correspondence Data: Metadata and content of any communications you send us. Legal Basis: Legitimate Interests (proper business administration).
      4. Note on Data Minimisation: We do not collect sensitive data such as gender, relationship status, or educational history as these are not relevant to bespoke joinery services.
  4. Providing Your Data to Others
      1. We do not sell your data. We may disclose it only to:
        1. Sub-contractors & Professional Advisers: Specifically for the installation, insurance, or legal protection of our business.
        2. Payment Providers: Transactions are handled via secure providers (e.g., Stripe/Barclays). We do not store full credit card numbers on our servers.
        3. Third-Party Suppliers: If you request specific items (e.g., appliances or stone worktops) from third parties, we will share necessary delivery details with them to fulfill your order.
        4. International Transfers: As we use service providers like Google and Meta, your data may be transferred to the USA. We ensure these transfers are protected by the UK-US Data Bridge or Standard Contractual Clauses.
  5. Retaining and Deleting Personal Data
      1. Enquiry Data: Retained for up to 2 years if no contract is entered into.
      2. Order & Project Data: Retained for 10 years from the date of completion. This is necessary to provide support for bespoke items, maintain records for structural warranties, and offer replacement parts/finishes that match your original specification.
  6. Security of Personal Data
      1. We use technical and organisational precautions to prevent data loss.
      2. All financial transactions sent via our web server are protected by encryption technology.
      3. Access to project files is restricted to staff and relevant sub-contractors.
      4. Your Responsibility: You are responsible for keeping any passwords used to access our project portals confidential.
  7. Your Rights
      1. Under UK Data Protection law, you have the right to:
        1. Request access to your data.
        2. Request correction of inaccurate data.
        3. Request erasure (the “right to be forgotten”), subject to our legal requirements to keep tax/warranty records.
        4. Object to or restrict processing.
        5. Withdraw consent (where consent was the legal basis).
        6. To exercise these rights, please contact info@langstaff.com.
  8. Cookies Policy
      1. We use cookies to enhance your experience:
      2. Essential Cookies: Necessary for the website to function (e.g., remembering your login).
      3. Functionality Cookies: Used to remember choices you make (e.g., saved designs).
      4. Tracking & Advertising Cookies: We use Google Analytics and Meta Pixel to understand how visitors use our site and to show relevant Langstaff Design advertisements on other platforms.
      5. Managing Cookies: You can disable cookies in your browser settings. However, blocking all cookies may result in a degraded experience on our website.
  9. Our Details
      1. Langstaff Design Limited
      2. Registered Office: 48 King Street, King’s Lynn, Norfolk, PE30 1HE
      3. Email: info@langstaff.com
      4. Phone: 0204 620 3803

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